Global Delivery Hub Launch: Driving Excellence in Service

As part of its long-term strategy to enhance efficiency and scalability, bancon has unveiled its new Global Delivery Hub, a centralised powerhouse based in India, designed to streamline operations and elevate service delivery across its global footprint. The hub represents a key milestone in bancon’s commitment to operational excellence. By consolidating resources, expertise, and best practices, the hub enhances consistency, reduces time-to-market, and improves service quality.

Formerly known as the India team, the re-branded Global Delivery Hub is now a core pillar of bancon’s global operating model. bancon actively fosters a culture of integration, encouraging seamless collaboration between its global teams. Senior team leads within the Global Delivery Hub facilitate smooth communication between offshore, onshore and near shore teams, mitigating common challenges in remote delivery models. Additionally, travel between locations strengthens relationships. UK-based consultants frequently visit the office in India, and vice versa, reinforcing the team’s commitment to delivering high-quality service while maintaining close client collaboration.

The location strategy of the Global Delivery Hub in India, combined with time zone differences, enables bancon to provide true 24/7 support. The hub accelerates solution deployment, enhances support services and strengthens agility in responding to evolving market needs.
Beyond cost efficiency, the team is recognised for its exceptional technical expertise, SAP certifications, and strong work ethic.

The Global Delivery Hub is led by Emma Taylor and Imran Mohd, who collaborate closely. Emma is the Senior Delivery Lead for the team, overseeing team management and sales co-ordination to client assignments. She ensures smooth project transitions for the team and effective workforce allocation, focusing on having the right talent in the right roles to ensure successful project outcomes. Imran is the Director of Operations, overseeing the seamless coordination of critical backend functions, including invoicing, financial administration, and operational compliance. In addition, he plays a key role in HR, fostering a supportive and engaging work environment.

The launch of the Global Delivery Hub is a testament to bancon’s commitment to global expansion and its ability to adapt to a rapidly evolving business landscape. By investing in a robust operating model, the company is well-positioned to support clients worldwide with greater efficiency and reliability.

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